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We have worked diligently to try and include the majority of our frequently asked questions regarding our web design, development, digital marketing, and other services in one convenient location.

How long will it take for my web project to be completed?

The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will make every effort to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client. For most projects, we try to work within the 4-6 week time-frame.

Will we need to have a face-to-face meeting to begin the project?

In the majority of cases a meeting isn’t necessary and most of our websites are generally completed with contact via email and telephone only. We place suggested website designs online via, our secure testing server for you to view the work in progress. This way we can have regular communication to ensure you are getting exactly what you expect from the FRO team.

What services do you provide in addition to web design?

We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer website maintenance, SEO and marketing, domain registration and graphic design and mobile app development. We have you covered.

How should I supply the content for my website?

It is helpful to us if you are able to provide text and photographs in electronic form – for example, the files output by a digital camera and the copy in MS word or similar format. If this is not possible, we can help get your information ready for use on the website. We will also provide you instructions on how to upload the material via FTP or email.

Will my website design be Search Engine friendly?

All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc. To gain maximum visibility by the search engines, we highly recommend utilizing our comprehensive SEO services.

Are there hidden costs associated with web design services?

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, we work hard so that the outlined price quote is strictly adhered to. Web design is very much an evolutionary process and often clients change the scope of a project once underway. If the need to alter the price quote arises, we will communicate this to you before any extra work is started. I changes and/or additions are requested by the client additional costs will be agreed to.

Do I need a database for my website?

This will depend upon the amount of information you wish to be displayed on your website. If you have many products/services, then it may be advantageous to have a database incorporated into your website design. We will discuss this in detail with you and if a database is advised we will explain in detail exactly how this will work and the costs associated with this.

How do I update my website?

There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself and your budget restrictions. Of course, FRO is always available to help you with any future additions and changes you would like. We will be glad to advise you which method will suit your needs.

If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask FRO to carry out these changes for you. Other methods which are frequently chosen are largely dependent upon how much data or information and pictures you have and how you store this information at present.

We can provide an on line content management system where you can either update individual products/pages/services or particular sections of your website. e.g. company news.

Alternatively we can provide functionality such that you can upload your entire product ranges to the website in one action using spreadsheets etc. We can also add databases if you wish.

Will everyone see my web site the same?

Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need some tweaking or re-evaluation.

Will my website be responsive and mobile-ready?

All websites are built to suit, but in general terms, almost all of our websites are fully-responsive.

Can you provide all our web design and hosting services?

Yes – we are your one stop shop providing all your web services. No more – not knowing who to call if you have problems – we can register your domain name – design your website – provide your web hosting and arrange your email accounts for you.

What is managed hosting?

Our team will take care of the setup, configuration and maintenance of the website, domain registration/administration, website backups, security hardening, server monitoring, uptime monitoring and website installation. Are hosting packages are annual subscriptions.

Does my hosting subscription include 24/7 tech support?

No. As the account administrator, only we have access to the server technical support. In case of technical issues, simply e-mail or call us to report the issue and we will do our best resolved as quickly as possible. Support tickets will be resolved within 24 hours, or sooner.

What if I want to set up and manage my own e-mails and web settings?

If you would like to be able to administer your own hosting account we can provide you with access to your online cPanel which will allow you to add, delete and modify E-mail addresses, FTP accounts more. Call for details.

Can I see how many visitors I’ve had to my website?

Yes we can provide web tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

Does FRO build e-commerce websites?

Yes. We have Secure Servers (SSL) which use the latest encryption methods to ensure that your customers can buy from you website knowing that the information they enter is secure and safe.

Is there any training provided for the use of a CMS such as WordPress?

The Content Management Systems really are very easy to use and do have explanatory notes included where necessary. We run through the administration screens with you when we design the site for you – however if at any time you have any questions we are available to run through the procedures or answer any queries you may have.

How much will a website cost?

The cost of a web site varies depending on the site and complexity. If you give us a call we will be pleased to discuss with you, your website design requirements and give you a quotation based on your unique needs.

How many pages can I have on my web site?

As many as you like. From a search engines point a view – the more the better!

I already have a website and I need it updated, can you help me?

Yes, we would be happy to look at your existing website and give you a quote for updating it.

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For more information on our web design, development and digital marketing services,
call us at 91-971-822-8989 or via email at



How do I communicate with my employee?

Once again, this is your decision. we can provide your employee a telephone with a local number from your country. You can, thus, communicate via phone, e-mail, instant messengers, video conferencing, and/or Skype. Clients usually communicate with their Remote Employees via Skype, Gtalk, etc.

Is it possible to have a trial or test with an employee?


You may have a 4-hour FREE trial with an in-house employee. However, should you wish a longer trial period that exceeds 4 hours, then that trial period will be a paid one.

How does monitor my employee’s work output?

We does not monitor your employee’s work output. We only monitor your employee’s attendance, ensure they are present at their work station, are working professionally whilst at work, working in accordance with any of your instructions and have everything they need to work efficiently. We do not, however, monitor their daily work output and progress. The employee’s work is monitored and supervised by you, the client.

It is as if you are working with a locally hired employee and are managing your day to day work with them. Just as your HR, Admin, Accounts and IT support departments take care of all non-work related issues, we at FRO operate on the same principle here. In this case, our HR, Admin, Accounts and IT departments take care of your Remote Employee’s day-to-day non-work related issues.

If my employee takes leaves, can I get a replacement?


However, if you have hired a Team model, then the other members of the team carry on with the work of the employee who is on leave.

Can I impart training to my employee?


We have advanced communication technology in place “video conference, Skype webcam, telephone, PC sharing, etc – and you can make use of that to impart training to your employee.

Can I visit my employee here at the FRO office?

Yes, at any time. You don’t have to take prior permission. Just inform our HR Managers about your visiting schedule and we will be happy to have you. Our office is an extension of your own local unit and so you are free to visit your employee whenever you want. We are less than an hour’s drive from New Delhi International airport.

Can my employee come to my country if I wish to impart onsite training and exposure?


Is it possible to work with more than one professional?

Yes, it is possible. We offer two models. The Dedicated Employee model where you work with just one remote employee and the Team Model where you can enjoy a mix of skills. In other words, you get to work with more than one professional within those stipulated 8 work hours.

How are the employees supervised at your end?

Your employee (or team) is always under the supervision of our HR staff. We have in place the latest attendance software for tracking employee attendance (both Biometric as well as Access card) and their activities while they are working their shift hours. We have installed CCTV cameras in our offices and our IT department maintains a 24×7 surveillance over all office-generated web traffic. If you so wish, certain software can also be installed on the employee’s laptop to track employee activity while they are at their workstations.

Can I get to see some sample work of the candidates?

Sure, we can provide you the sample work of the candidates selected by you.

What shift hours can my Remote Employee work?

Your Remote Employee can work: a) your shift hours, b) overlapping shift hours, c) Indian shift hours. It all depends on what suits you best.

How do I know my employee is working solely for me?

During your employee’s shift hours you can contact them any time via Skype and have video/audio calls. You can take hourly/daily updates from them just as you would do with a locally hired employee. In addition, you would be the best judge of the output that needs to be given in an 8-hour shift.



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At FRO, our clients are the focus of everything we do. We work hard to deliver products that earn results for every one of our clients according to what they want to achieve. But you don't have to take our word for it. Check out our list of client testimonials to see how we've helped hundreds of companies grow!

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